Technical Assistance Center (TAC) Interns

Posted: 50 years618 months2652 weeks18566 days ago

VC3, an innovative, growing IT managed services provider, headquartered in Columbia, SC is seeking to fill Technical Assistance Center (TAC) Intern positions at our Columbia, SC office located at 1301 Gervais Street. TAC hours are Monday through Friday, 7am – 6pm. The interns must be available to work a minimum of 20 hours per week.
 
This position requires an individual that has the ability to work under pressure while maintaining positive relationships with customers, vendors and other staff members. Our ideal candidate will be a focused and highly motivated individual that demonstrates exceptional organizational and communication skills. The candidate must be proactive and have a willingness to learn in a fast-paced environment. These positions have great growth potential!
 
Responsibilities include but are not limited to:
 
Respond to telephone calls and e-mail requests for technical support
Document, assign, track and monitor tickets to ensure a timely resolution
Identify, research and resolve basic technical problems by guiding customers through applications, troubleshooting issues and performing testing as necessary to replicate issues
Proactively manage multiple trouble tickets and following through to resolution
Assist with data center administrator duties including monitoring data center backup processes
 
The candidate must possess the following traits:
Works well independently and as a team member
Excellent customer service skills, highly organized with excellent time management and multi-tasking abilities
Organized and effective with time sensitive assignments
Excellent communication skills, both written and verbal
Ability to learn quickly in a fast-paced environment
Outgoing and personable; with ability to portray this image over the telephone
Willing to accept unfamiliar tasks and projects
Adapts well to change in work assignments and responsibilities
 
Experience Desired, but not Required:
Experience managing tickets/cases in a help desk environment
General knowledge of Citrix, VMware, Microsoft and Cisco systems
 
Travel Requirements:
Ability to travel locally when necessary; must have reliable transportation.
 
Applicant selected will be subject to a criminal and credit background investigation and must meet eligibility requirements for access to classified information.
This is a great opportunity to work with many different technical environments, for a wide customer base, and work with learn from some of the most talented engineers in the Southeast!
 
If you are interested in applying for this employment opportunity, please contact Meg Senn, Alumni Relations and Career Services Manager at meg@scgssm.org or 803-252-9152. When emailing, please include a copy of your resume as an attachment.