SPARK! Frequently Asked Questions

Zoom Frequently Asked Questions 

These are written in the same fashion as many students and parents ask them. Responses are written as conversational answers that GSSM staff can use as a basis for their reply. 

Setting Up Your Zoom Account 

 

  • I do not have a Zoom account, what do I need to do? 
    • When you click on the link, the class should open in your default browser.  

 

  • My Zoom meeting page never finishes loading. What should I do? 
    • Make sure your browser is supported by Zoom and that the browser is up to date.  
    • Try a different browser.
    • Download Zoom Client to access this class. You can do this by visiting https://www.zoom.us/download
Navigating Around Zoom  

 

 

  • My Zoom is acting WEIRD! 
    • My picture is fuzzy, or it keeps freezing, lagging, or skipping during the live sessions. What do I do? 
      • Chances are your Internet is unstable, weak, or overloaded. Here are some options. 
      • Test your internet with Zoom here: https://zoom.us/test  
      • Move your workstation close to your router. 
      • Plug your laptop directly into your router. 
      • Check to see if there are other uses on your internet network. Ask your family to avoid using the Internet during the time that you are in class.  
      • If siblings are participating in class at the same time, try one person using a laptop (Wi-Fi) and the other person using a smartphone (data plan). Or you both use the same device. 

 

  • I cannot get the camera to work. Help? 
    • Did you allow access to the camera? Permission must be given each time you join a Zoom meeting. 
    • Is something blocking your camera? 
    • Does your laptop have a camera installed? 
    • When logged into your Zoom account on the web, go to the gear icon for Settings and on the left tool bar select Video. Make sure the correct video has been selected. 

 

  • I cannot get the sound/microphone to work. What do I do? 
    • Is the Mute button highlighted? Check the bottom tool bar (far left) for the microphone button. Click on it to mute/unmute.  
    • Are you using headphones/earbuds with a built-in microphone? Make sure your computer has recognized this device. On the bottom toolbar, right click on the microphone icon and click Sounds. A window will open and tell you what Audio Enhancements have been recognized. If your headset has not been recognized, click Troubleshoot Sound Problems, and follow the prompts.  
    • Still having trouble? Log into your Zoom Account. On the left side bar under Profile, choose Settings and under Audio Type make sure you have selected Telephone and Computer Audio. 
    • If you are still having trouble, you can still call into the class so that you do not lose instructional time. If this happens before class starts, email camps@scgssm.org or call our Outreach Center 843-383-3958 and we will share the call-in number with you.  
      • Call in # 646-931-3860 US. You will still need the meeting room number and passcode to get into the class. 
      • An invitation to view the class recording will be sent to all registered participants the day after the class.  

 

  • My Zoom meeting page never finishes loading. What should I do? 
    • Make sure your default browser is supported by Zoom and that the browser is up to date.  
    • Try a different browser. 
    • Download Zoom Client. You can do this by visiting https://www.zoom.us/download